Everyone has their own narrative and every narrative is different. In a situation where tension might have built up, both parties are certain of their own narrative. In my humble opinion, this is where I can make a difference and act as an interlocutor by offering customization that creates space to have a look in the other one’s narrative. I am doing this in an explorative, binding and honest manner. Following the pace of the parties involved, I facilitate the mediation in a way in that both parties can investigate what outcome fits them best. This is how a new narrative starts.